Extending prior work studying how managers can lift productivity, we examine a low-cost, information-based intervention that is conducted by other agents in the work environment. Specifically, we study social nudges on online platforms whereby co-users connected with a worker on a platform (or...

Problem definition: As digitization enables service platforms to easily access users’ information, important questions arise about how service platforms should disseminate information to improve platform operations. We contribute to this understanding by examining how providing...