Satisfaction surveys offer a potentially convenient and cost-effective means for measuring the quality of services. However, concerns about subjectivity and selection bias impede greater use of satisfaction data. This paper analyzes satisfaction data about health and educational services from...

"Conditional cash transfer (CCT) programs aim to alleviate poverty through monetary and in-kind benefits, as well as reduce future levels of poverty by encouraging investments in education, health, and nutrition. The success of CCT programs at reducing poverty depends on whether, and the extent...

"While providing the most reliable method of evaluating social programs, randomized experiments in industrial and developing countries alike are accompanied by political risks and ethical issues that jeopardize the chances of adopting them. Buddelmeyer and Skoufias use a unique data set from...