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~person:"Smith, Alan D."
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Smith, Alan D.
Bruhn, Manfred
146
Homburg, Christian
109
Kumar, V.
80
Han, Heesup
78
Siciliani, Luigi
76
Huber, Frank
61
Mattila, Anna S.
61
Verhoef, Peter C.
60
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59
Stauss, Bernd
57
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53
Straume, Odd Rune
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Hollebeek, Linda D.
51
Herrmann, Andreas
50
Svensson, Göran
48
Piller, Frank T.
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Gil Saura, Irene
44
Prentice, Catherine
44
Prybutok, Victor R.
44
Krafft, Manfred
43
Rivkin, Steven G.
43
Palmatier, Robert W.
41
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39
Grewal, Dhruv
38
Mittal, Vikas
38
Thaichon, Park
38
Brekke, Kurt R.
37
Edvardsson, Bo
37
McColl-Kennedy, Janet R.
36
Shahin, Arash
36
Stock-Homburg, Ruth
36
Usman, Osly
36
Gravelle, Hugh
35
Reichwald, Ralf
34
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34
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33
Hyun, Sunghyup Sean
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International journal of business information systems : IJBIS
6
International journal of services and operations management
6
International journal of business innovation and research
4
International journal of electronic finance : IJEF
3
International journal of procurement management
3
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
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1
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International journal of services and standards
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International journal of sustainable economy
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
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ECONIS (ZBW)
35
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1
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
2
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
3
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
4
Inventory management and ABC analysis practices in competitive environments
Smith, Alan D.
- In:
International journal of procurement management
4
(
2011
)
4
,
pp. 433-454
Persistent link: https://www.econbiz.de/10009379447
Saved in:
5
Quality and technology-based management initiatives within a hospital environment : benchmarking case study
Smith, Alan D.
- In:
International journal of procurement management
6
(
2013
)
6
,
pp. 621-648
Persistent link: https://www.econbiz.de/10010481405
Saved in:
6
Customer loyalty card programmes and its interaction with support technology in the retail industry
Smith, Alan D.
- In:
International journal of management & enterprise …
5
(
2008
)
2
,
pp. 157-195
Persistent link: https://www.econbiz.de/10003641874
Saved in:
7
Acceptability of internet voting and CRM principles among the internet savvy
Smith, Alan D.
- In:
International journal of business information systems : …
3
(
2008
)
5
,
pp. 498-528
Persistent link: https://www.econbiz.de/10003765115
Saved in:
8
Online payment service providers and customer relationship management
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
2
(
2008
)
3
,
pp. 257-283
Persistent link: https://www.econbiz.de/10003782088
Saved in:
9
Customer relationship management : a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
10
Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D.
- In:
Health marketing quarterly
26
(
2009/10
)
2
,
pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
Saved in:
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