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~person:"Smith, Alan D."
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Beziehungsmarketing
33
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33
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15
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8
CRM
5
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customer relationship management
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English
33
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Smith, Alan D.
Bruhn, Manfred
122
Homburg, Christian
114
Kumar, V.
80
Huber, Frank
60
Verhoef, Peter C.
55
Han, Heesup
54
Bauer, Hans H.
53
Herrmann, Andreas
51
Hollebeek, Linda D.
51
Krafft, Manfred
46
Piller, Frank T.
46
Stauss, Bernd
44
Palmatier, Robert W.
41
Gil Saura, Irene
38
Mattila, Anna S.
38
Grönroos, Christian
37
Stock-Homburg, Ruth
37
Svensson, Göran
35
Thaichon, Park
35
Eggert, Andreas
33
Hippner, Hajo
33
Wiedmann, Klaus-Peter
33
Töpfer, Armin
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Evanschitzky, Heiner
31
Mittal, Vikas
31
Neslin, Scott A.
31
Prentice, Catherine
31
Reichwald, Ralf
30
Reinartz, Werner J.
30
Loureiro, Sandra Maria Correia
29
Matzler, Kurt
29
Sheth, Jagdish N.
29
Georgi, Dominik
28
Grewal, Dhruv
28
Walsh, Gianfranco
28
Aksoy, Lerzan
27
Kleinaltenkamp, Michael
27
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International journal of business information systems : IJBIS
6
International journal of services and operations management
6
International journal of business innovation and research
4
International journal of electronic finance : IJEF
3
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Health marketing quarterly
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Services marketing quarterly
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ECONIS (ZBW)
33
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1
Customer loyalty card programmes and its interaction with support technology in the retail industry
Smith, Alan D.
- In:
International journal of management & enterprise …
5
(
2008
)
2
,
pp. 157-195
Persistent link: https://www.econbiz.de/10003641874
Saved in:
2
Acceptability of internet voting and CRM principles among the internet savvy
Smith, Alan D.
- In:
International journal of business information systems : …
3
(
2008
)
5
,
pp. 498-528
Persistent link: https://www.econbiz.de/10003765115
Saved in:
3
Online payment service providers and customer relationship management
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
2
(
2008
)
3
,
pp. 257-283
Persistent link: https://www.econbiz.de/10003782088
Saved in:
4
Customer relationship management : a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
5
Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D.
- In:
Health marketing quarterly
26
(
2009/10
)
2
,
pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
Saved in:
6
The impact of e-procurement systems on customer relationship management : a multiple case study
Smith, Alan D.
- In:
International journal of procurement management
2
(
2009
)
3
,
pp. 314-338
Persistent link: https://www.econbiz.de/10003870316
Saved in:
7
Credit crunch and loan acquisition concerns in a recessional economy : an empirical study
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
4
(
2010
)
4
,
pp. 297-322
Persistent link: https://www.econbiz.de/10008698042
Saved in:
8
Agency theory and the financial crisis from a strategic perspective
Smith, Alan D.
- In:
International journal of business information systems : …
5
(
2010
)
3
,
pp. 248-267
Persistent link: https://www.econbiz.de/10003968749
Saved in:
9
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
10
Special issue: Customer relationship management and information technology applications
Smith, Alan D.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003953211
Saved in:
1
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