Dispute System Design walks readers through the art of successfully designing a system for preventing, managing, and resolving conflicts and legally-framed disputes. The authors draw on their decades of expertise as instructors, experts, and consultants to show how dispute systems design can be...

Christina Merchant made an important contribution to the field of dispute resolution through her teaching, writing, and training on dispute system design. Using principles of organization development, she brought a new organizational lens to thinking about dispute system design (DSD) beyond...