Sardi, Alberto; Sorano, Enrico; Guerrieri, Anna; … - In: Measuring Business Excellence 25 (2020) 4, pp. 372-389
Purpose: To improve the performance both in terms of patient safety and quality of treatments, this research studies one of the most delicate processes of health organizations, that is to say, the clinical risk management in maternal and child pathway. This paper aims to analyze the accidents...