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Delivering e-banking services : an emerging Internet business model and a case study

Soteriou, Andreas C.; Zenios, Stauros Andrea - In: Handbook of quantitative supply chain analysis : …, (pp. 783-804). 2004

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Disentangling within- and between-country efficiency differences of bank branches

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Searching for the value of quality in financial services

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Searching for the Value of Quality in Financial Services

Soteriou, Andreas C. - 2014

In this paper we report results from a study which explores the impact of quality on performance in the financial services industry. Although some disagreement exists, the operations management, economics and marketing literature advocate a positive relationship between quality and financial...

Persistent link: https://www.econbiz.de/10012752845

Using data envelopment analysis for costing bank products

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D: MATHEMATICAL PROGRAMMING - Using data envelopment analysis for costing bank products Da:210

Soteriou, Andreas C.; Zenios, Stavros A. - In: Operations research, Management science : OR MS ; the … 39 (1999) 4, pp. 411-412

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SPECIAL SECTION: DATA ENVELOPMENT ANALYSIS IN BANKING - Benchmarks of the Efficiency of Bank Branches - Bank of Cyprus staff and University of Cyprus faculty members developed a DE...

Zenios, Christiana V.; Zenios, Stavros A.; … - In: Interfaces : the INFORMS journal on the practice of … 29 (1999) 3, pp. 37-51

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Searching for the Value of Quality in Financial Services

Soteriou, Andreas C.; Zenios, Stavros A. - Financial Institutions Center, Wharton School of Business - 2000

In this paper we report results from a study, which explores the impact of quality on performance in the financial services industry. Although some disagreement exists, the operations management, economics and marketing literatures advocate a positive relationship between quality and financial...

Persistent link: https://www.econbiz.de/10005838106

Using data envelopment analysis for costing bank products

Soteriou, Andreas C.; Zenios, Stavros A. - In: European Journal of Operational Research 114 (1999) 2, pp. 234-248

Persistent link: https://www.econbiz.de/10005094957