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~person:"Sparks, Beverley"
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Dienstleistungsqualität
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Service quality
21
Customer satisfaction
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Kundenzufriedenheit
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Consumer behaviour
8
Hotel industry
8
Hotellerie
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Sparks, Beverley
Bruhn, Manfred
111
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Han, Heesup
46
Stauss, Bernd
46
Hanushek, Eric Alan
45
Mattila, Anna S.
44
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Bauer, Hans H.
39
Grönroos, Christian
38
Brekke, Kurt R.
37
Gravelle, Hugh
35
Meffert, Heribert
35
Prentice, Catherine
35
Sharma, Piyush
35
Wirtz, Jochen
35
Edvardsson, Bo
33
McColl-Kennedy, Janet R.
30
Shahin, Arash
30
Benkenstein, Martin
29
Pathak, Parag A.
29
Woratschek, Herbert
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
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Figlio, David N.
26
Meyer, Anton
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Berry, Leonard L.
25
Homburg, Christian
24
Kane, Thomas J.
24
Van Reenen, John
24
Hadwich, Karsten
23
Hammerschmidt, Maik
22
Knechel, W. Robert
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International journal of hospitality management
4
Journal of travel and tourism marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of service management
1
The journal of services marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
22
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1
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
Antecedents and consequences of consumer value : a longitudinal study of timeshare owners
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009509149
Saved in:
4
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
5
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
6
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
7
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
8
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
9
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
10
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
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