Renedo, Alicia; Marston, Cicely Alice; Spyridonidis, … - In: Public Management Review 17 (2015) 1, pp. 17-34
Citizens across the world are increasingly called upon to participate in healthcare improvement. It is often unclear how this can be made to work in practice. This 4-year ethnography of a UK healthcare improvement initiative showed that patients used elements of organizational culture as...
