In this paper, we demonstrate that there is more to consumer experience than just broadband access speed. We identify and describe a complex and dynamic set of interactions that occur between different factors that collectively determine consumer experience. We suggest that the relationship...

Over the last decade or so, access to broadband telecommunication services has become increasingly important. Through broadband, households and companies are able to engage with the informationbased economy that is emerging, through, for example, buying and selling online or using social media....

The European Commission has recently sought to substantially revise how it regulates the telecommunication industry, with a key goal being to incentivise investment in high-speed broadband networks. Ambitious goals have been set regarding the availability and quality of broadband across the...

This book contains an Open Access chapter The COVID-19 pandemic disrupted economies and society globally. In addressing the crisis, the Internet proved incredibly important in enabling many to shift physical work, education, and social activities online and facilitating the tracking of the...

In this paper, we demonstrate that there is more to consumer experience than just broadband access speed. We identify and describe a complex and dynamic set of interactions that occur between different factors that collectively determine consumer experience. We suggest that the relationship...

The European Commission has recently sought to substantially revise how it regulates the telecommunication industry, with a key goal being to incentivise investment in high-speed broadband networks. Ambitious goals have been set regarding the availability and quality of broadband across the...