//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Svensson, Göran"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Prozessmanagement im Reisebüro...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
34
Beziehungsmarketing
30
Kundenzufriedenheit
23
Customer satisfaction
22
Lieferantenmanagement
22
Supplier relationship management
22
Confidence
16
Vertrauen
16
Service quality
14
Dienstleistungsqualität
13
B-to-B-Marketing
11
Business-to-business marketing
11
commitment
10
satisfaction
10
Norway
9
trust
9
Arbeitszufriedenheit
8
Job satisfaction
8
Norwegen
8
Südafrika
8
Trust
8
South Africa
7
relationship marketing
7
Beschwerdemanagement
6
Complaint management
6
Selling
6
Verkauf
6
coordination
6
Consumer behaviour
5
Dienstleistungsmanagement
5
Emotion
5
Konsumentenverhalten
5
Satisfaction
5
Service management
5
continuity
5
cooperation
5
Commitment
4
Economic satisfaction
4
KMU
4
Performance measurement
4
more ...
less ...
Online availability
All
Undetermined
28
Free
2
Type of publication
All
Article
47
Type of publication (narrower categories)
All
Article in journal
39
Aufsatz in Zeitschrift
39
research-article
5
conceptual-paper
1
Language
All
English
46
Undetermined
1
Author
All
Svensson, Göran
Bruhn, Manfred
145
Homburg, Christian
112
Scheer, August-Wilhelm
97
Becker, Jörg
82
Kumar, V.
80
Han, Heesup
78
Siciliani, Luigi
76
Mattila, Anna S.
61
Huber, Frank
60
Verhoef, Peter C.
60
Bauer, Hans H.
59
Stauss, Bernd
57
Propper, Carol
53
Straume, Odd Rune
52
Vom Brocke, Jan
52
Hollebeek, Linda D.
51
Herrmann, Andreas
50
Rosemann, Michael
50
Piller, Frank T.
47
Gil Saura, Irene
45
Grönroos, Christian
45
Hanushek, Eric Alan
45
Prentice, Catherine
44
Prybutok, Victor R.
44
Krafft, Manfred
43
Rivkin, Steven G.
43
Palmatier, Robert W.
42
Töpfer, Armin
41
Wildemann, Horst
40
Mittal, Vikas
38
Shahin, Arash
38
Smith, Alan D.
38
Thaichon, Park
38
Brekke, Kurt R.
37
Edvardsson, Bo
37
Grewal, Dhruv
37
Stock-Homburg, Ruth
37
Reichwald, Ralf
36
Röglinger, Maximilian
36
more ...
less ...
Published in...
All
International journal of quality and service sciences
5
The journal of business & industrial marketing
5
International journal of procurement management
4
Journal of business-to-business marketing
4
International journal of business excellence
3
International journal of business excellence : IJBEX
2
Marketing intelligence & planning
2
African journal of economic and management studies : AJEMS
1
European Business Review
1
European business review
1
International Journal of Logistics Economics and Globalisation
1
International Journal of Quality and Service Sciences
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Management Decision
1
Managing service quality : MSQ ; an international journal
1
Marketing Intelligence & Planning
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
South African journal of economic and management sciences
1
Supply Chain Management: An International Journal
1
Supply chain management : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
39
Other ZBW resources
6
OLC EcoSci
1
RePEc
1
Showing
1
-
10
of
47
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
4
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
5
Implementation of a sustainable business cycle : the case of a Swedish dairy producer
Svensson, Göran
;
Wagner, Beverly
- In:
Supply chain management : an international journal
17
(
2012
)
1
,
pp. 93-97
Persistent link: https://www.econbiz.de/10009510260
Saved in:
6
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
7
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
8
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
9
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, Pierre
;
Zietsman, Mariette
;
Svensson, Göran
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012145702
Saved in:
10
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->