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Structural equation modeling in social science research : issues of validity and reliability in the research process
Babin, Barry J.; Svensson, Göran - In: European business review : EBR ; the official journal … 24 (2012) 4, pp. 320-330
Persistent link: https://www.econbiz.de/10009573292
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Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils; Rodríguez, Rocío; Svensson, Göran; … - In: European business review 36 (2024) 2, pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
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Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran; Wood, Greg - In: International journal of electronic customer … 1 (2007/08) 3, pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
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Properties of quality constructs in Canadian business relationships
Hutchinson, David; Singh, Jang; Svensson, Göran; … - In: International journal of business excellence 5 (2012) 4, pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
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Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David; Singh, Jang; Svensson, Göran; … - In: International journal of logistics economics and … 3 (2011) 4, pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
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Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore; Svensson, Göran; Lee, Tzong-ru - In: International journal of business excellence 4 (2011) 6, pp. 696-714
Persistent link: https://www.econbiz.de/10009505724
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Inter-relationships among focal dimensions in relationship quality : a quantitative and exploratory approach
Hutchinson, David; Singh, Jang; Svensson, Göran; … - In: International journal of procurement management 5 (2012) 2, pp. 229-252
Persistent link: https://www.econbiz.de/10009549318
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Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 6, pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10009768462