//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Svensson, Göran"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Online customer experience in...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
34
Kundenzufriedenheit
34
Lieferantenmanagement
23
Supplier relationship management
23
Beziehungsmarketing
21
Relationship marketing
21
Confidence
17
Vertrauen
17
B-to-B-Marketing
12
Business-to-business marketing
12
Arbeitszufriedenheit
10
Job satisfaction
10
Dienstleistungsqualität
8
Selling
8
Verkauf
8
commitment
8
satisfaction
8
Satisfaction
7
Service quality
7
cooperation
7
coordination
7
economic satisfaction
7
trust
7
KMU
6
SME
6
Südafrika
6
Zufriedenheit
6
continuity
6
non-economic satisfaction
6
Cooperation
5
Economic satisfaction
5
South Africa
5
Trust
5
Beschwerdemanagement
4
Commitment
4
Complaint management
4
Consumer behaviour
4
Emotion
4
Konsumentenverhalten
4
Kooperation
4
more ...
less ...
Online availability
All
Undetermined
19
Free
5
Type of publication
All
Article
40
Type of publication (narrower categories)
All
Article in journal
38
Aufsatz in Zeitschrift
38
research-article
1
Language
All
English
40
Author
All
Svensson, Göran
Kollmann, Tobias
94
Ringle, Christian M.
88
Wirtz, Bernd W.
81
Han, Heesup
75
Swoboda, Bernhard
72
Heinemann, Gerrit
71
Sarstedt, Marko
70
Bauer, Hans H.
67
Nijkamp, Peter
64
Grewal, Dhruv
63
Homburg, Christian
63
Florio, Massimo
58
Heckman, James J.
54
Johansson, Per-Olov
50
Rudolph, Thomas
50
Schramm-Klein, Hanna
50
Zentes, Joachim
48
Frey, Bruno S.
47
Städtler, Arno
46
Alt, Rainer
45
Fritz, Wolfgang
45
Gil Saura, Irene
45
Mattila, Anna S.
45
Martens, Bertin
44
Huber, Frank
43
Pantano, Eleonora
43
Morschett, Dirk
42
Greenstone, Michael
41
Jenkins, Glenn P.
40
Usman, Osly
39
Hudetz, Kai
38
Martínez-López, Francisco J.
38
Mittal, Vikas
38
Verhoef, Peter C.
38
Fernie, John
37
Winter-Ebmer, Rudolf
37
Bruhn, Manfred
36
Cheng, T. C. E.
36
Hackl, Franz
36
more ...
less ...
Published in...
All
Journal of business-to-business marketing
6
International journal of procurement management
5
The journal of business & industrial marketing
4
International journal of business excellence
3
International journal of quality and service sciences
3
International journal of electronic customer relationship management : IJECRM
2
International journal of logistics economics and globalisation
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
European Business Review
1
European business review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European research on management and business economics
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Managing service quality : MSQ ; an international journal
1
South African journal of business management
1
South African journal of economic and management sciences
1
The international journal of bank marketing : IJBM
1
more ...
less ...
Source
All
ECONIS (ZBW)
38
OLC EcoSci
1
Other ZBW resources
1
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Structural equation modeling in social science research : issues of validity and reliability in the research process
Babin, Barry J.
;
Svensson, Göran
- In:
European business review : EBR ; the official journal …
24
(
2012
)
4
,
pp. 320-330
Persistent link: https://www.econbiz.de/10009573292
Saved in:
2
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
3
Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran
;
Wood, Greg
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
Saved in:
4
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
5
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
Saved in:
6
Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore
;
Svensson, Göran
;
Lee, Tzong-ru
- In:
International journal of business excellence
4
(
2011
)
6
,
pp. 696-714
Persistent link: https://www.econbiz.de/10009505724
Saved in:
7
Inter-relationships among focal dimensions in relationship quality : a quantitative and exploratory approach
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of procurement management
5
(
2012
)
2
,
pp. 229-252
Persistent link: https://www.econbiz.de/10009549318
Saved in:
8
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
9
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
10
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->