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Customer satisfaction
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Svensson, Göran
Siciliani, Luigi
138
Bryson, Alex
105
Han, Heesup
94
Gaynor, Martin
89
Augurzky, Boris
85
Bruhn, Manfred
75
Straume, Odd Rune
71
Karatepe, Osman M.
69
Homburg, Christian
68
Mattila, Anna S.
66
Propper, Carol
65
Clark, Andrew E.
64
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52
Burke, Ronald J.
52
Gravelle, Hugh
51
Gruber, Jonathan
48
Prybutok, Victor R.
48
Cooper, Cary
47
Mittal, Vikas
47
Brekke, Kurt R.
45
Grund, Christian
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Hanushek, Eric Alan
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Heywood, John S.
45
Town, Robert J.
44
Vogt, William B.
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Kessler, Daniel P.
43
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43
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Staiger, Douglas
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40
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38
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International journal of procurement management
6
International journal of quality and service sciences
5
Journal of business-to-business marketing
5
The journal of business & industrial marketing
4
International journal of business excellence
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Managing service quality : MSQ ; an international journal
2
The journal of services marketing
2
European Business Review
1
European research on management and business economics
1
International Journal of Quality and Service Sciences
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of Services Marketing
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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South African journal of business management
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South African journal of economic and management sciences
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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1
Perceived justice in South African airline and
hospital
industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
3
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
4
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
5
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
6
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
7
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
8
Opportunism and conflict as precursors of non-economic and economic satisfaction outcomes in seller-customer business relationships
Høgevold, Nils
;
Svensson, Göran
;
Roberts-Lombard, Mornay
- In:
Journal of business-to-business marketing
27
(
2020
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012392047
Saved in:
9
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
10
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
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