Stakeholder perspectives on crisis management provide a useful descriptive framework to analyse crises and to develop crisis narratives. However, their ‘actionability’ for crisismanagement, i.e. the possibility to use stakeholder management models in operationalcrisis management processes,...

This article investigates a case of crisis management in a French public company. Combining stakeholder management and a knowledge-based perspective, we propose an analytical framework of organizational crisis management processes. We will first show how the crisis can be analyzed as a collapse...

Stakeholder perspectives on crisis management provide a useful descriptive framework for analyzing crises and making crisis narratives. However, their "actionability" for crisis management, i.e. possibility to use stakeholder management models into operational crisis management processes,...