Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment...

Most organizations do not pay attention to the customer's profitability. It is also appropriate to improve this activity by first applying a model of customer profitability analysis. One of the basic principles of customer return analysis, which the provider must implement, is to disclose and...

The research discusses its linkage to the notion of control in contents and functional aspects as a function of management and as a form of social relation introducing the concepts of management control and social control substantiated by the main functions of management and presenting the...

The policy for logistic service appears to be part of the overall organizational policy for customer service, but it is particularly meant for logistic activities accomplishment according to customers' requirements. The present report studies the various levels of logistic service's influence on...

Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment.Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment...

Bulgarian Abstract: Предмет на статията е генезисът на професионалната култура на персоналният мениджмънт. Последните десетилетия на 20-ия век са минали под знака на...

The critical review of the evolution of the balanced scorecard model and the expansion of its application provide a solution to a key two-dimensional problem of managers from all sectors of social development related to the relationship between strategies and intangible assets. On the one hand,...

The article reviews the main issues relating to the place and role of organizations in terms of their social responsibility to society today. Attention is also placed on their social attitude towards corporate employees, particular groups of people, or society as a whole

This study justifies the need for building a system for research, identification and monitoring of the needs of vocational training in compliance to the constantly changing needs of the labour market. When considered in a narrower sense this problem justifies and proves the need for this...

Russian Abstract: Научная мысль отмечает новый этап в своем концептуальном совершенствовании в отношении контроля и его разнообразных практических и прикладных форм...