Thiagaragan, T.; Zairi, M.; Dale, B.G. - In: International Journal of Quality & Reliability Management 18 (2001) 3, pp. 289-306
This paper is based on an empirical study of TQM implementation in the Malaysian industrial context. The main focus of the study was to identify quality factors for effective TQM implementation, which are critical for TQM to flourish in Malaysian industries, and to understand the dynamics of TQM...
