Prasad, Sameer; Tata, Jasmine; Thorn, Ron - In: International Journal of Quality & Reliability Management 13 (1996) 9, pp. 8-18
Examines the total quality management (TQM) programmes of Maquiladora operations located on the Mexican border and benchmarks their quality practices vis‐à‐vis those in the USA. Six domains of TQM programmes (information and analysis, strategic quality planning, human resource development...