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Dienstleistungsqualität
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Tucker, Anita L.
Ward, Peter T.
40
Krajewski, Lee J.
27
Ritzman, Larry P.
17
Leong, G.Keong
15
Anand, Gopesh
8
Malhotra, Manoj K.
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Shah, Rachna
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Tan, Keah-Choon
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
2
The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
-
2013
Persistent link: https://www.econbiz.de/10010188436
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