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The Negative Effect of Red Tape on Procedural Satisfaction

Kaufmann, Wesley - 2017

In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also...

Persistent link: https://www.econbiz.de/10012961153

Bureaucracy and Policy Alienation

Tummers, Lars - 2017

Policy alienation can be defined as a cognitive state of psychological disconnection from the policy program to be implemented. This essay in the Global Encyclopedia of Public Administration, Public Policy, and Governance has three goals. First, it aims to discuss the background and development...

Persistent link: https://www.econbiz.de/10012961157

Improving Safety Climate and Behavior Through a Multifaceted Intervention : Results from a Field Experiment

Bronkhorst, Babette - 2017

, they focus mainly on supervisors and do not take into account the implementation process of the intervention. We aim to add … process. Results showed that safety climate and behavior scores were significantly higher at postintervention among the … climate and safety behavior. It also shows the importance of the implementation process when conducting safety climate …

Persistent link: https://www.econbiz.de/10012941127

Measuring Public Leadership : Developing Scales for Four Key Public Leadership Roles

Tummers, Lars - 2015

This article on public leadership contributes to the literature by (1) focusing on the ‘public' aspect of leadership and (2) developing quantitative scales for measuring four public leadership roles. These roles all refer to the extent to which public leaders actively support their employees...

Persistent link: https://www.econbiz.de/10013016609

Serving Clients When the Server Crashes : How Frontline Workers Cope with E-Government Challenges

Tummers, Lars - 2015

Implementing e-government in the contemporary American state is challenging. E-government places high technical demands on agencies and citizens in an environment of budget austerity and political polarization. Governments developing e-government policies often mobilize frontline workers (also...

Persistent link: https://www.econbiz.de/10013018340

Formalization and Consistency Heighten Organizational Rule Following : Experimental and Survey Evidence

Borry, Erin L. - 2018

This study examines the attributes of organizational rules that influence rule following. Rule following fosters organizational effectiveness by aligning individual behaviors with organizational preference. While a range of theoretical explanations has been offered for rule following, the...

Persistent link: https://www.econbiz.de/10012919205

Policy Implementation, Street-Level Bureaucracy and the Importance of Discretion

Tummers, Lars; Bekkers, V.J.J.M - 2014

Street-level bureaucrats implementing public policies have a certain degree of autonomy – or discretion – in their work. Following Lipsky, discretion has received wide attention in the policy implementation literature. However, scholars have not developed theoretical frameworks regarding the...

Persistent link: https://www.econbiz.de/10014156042

The Effects of Work Alienation on Organizational Commitment, Work Effort and Work-to-Family Enrichment

Tummers, Lars; den Dulk, Laura - 2013

Aim: The aim of this study was to analyze the effects of work alienation on organizational commitment, work effort and work-to-family enrichment. Background: There is substantial research on the effects of work alienation on passive job performance, such as organizational commitment. However,...

Persistent link: https://www.econbiz.de/10014156058

Public Professionals and Policy Alienation

Tummers, Lars; Steijn, Bram; Bekkers, V.J.J.M - 2013

In this chapter, we explore the pressures faced by professionals when implementing public policy programs. This is relevant, as many of the pressures exerted on professionals are related to the policies that are implemented (Duyvendak et al. 2006; Freidson 2001). This chapter will specifically focus...

Persistent link: https://www.econbiz.de/10014160638

Policy Alienation : Analyzing the Experiences of Public Professionals with New Policies

Tummers, Lars - 2013

Many professionals show resistant to implement changes, such as new governmental policies. This can have severe consequences for organizational and policy performance. However, there is no theoretical framework for analyzing this topic. We build a theoretical framework of ‘policy...

Persistent link: https://www.econbiz.de/10014162381