When undertaking qualitative research, public administration scholars must walk a thin line between being theoretically sensitive and imposing preconceived ideas on their work. This article identifies opportunities and pitfalls in using literature in qualitative public administration research....

In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also...

Policy alienation can be defined as a cognitive state of psychological disconnection from the policy program to be implemented. This essay in the Global Encyclopedia of Public Administration, Public Policy, and Governance has three goals. First, it aims to discuss the background and development...

Interventions aimed at increasing priority for employee safety could lead to better safety climate and safety behavior of employees. However, current studies reporting on safety climate interventions lack diversity in contexts and settings, they focus mainly on supervisors and do not take into...

This article on public leadership contributes to the literature by (1) focusing on the ‘public' aspect of leadership and (2) developing quantitative scales for measuring four public leadership roles. These roles all refer to the extent to which public leaders actively support their employees...

Implementing e-government in the contemporary American state is challenging. E-government places high technical demands on agencies and citizens in an environment of budget austerity and political polarization. Governments developing e-government policies often mobilize frontline workers (also...

This study examines the attributes of organizational rules that influence rule following. Rule following fosters organizational effectiveness by aligning individual behaviors with organizational preference. While a range of theoretical explanations has been offered for rule following, the...

Street-level bureaucrats implementing public policies have a certain degree of autonomy – or discretion – in their work. Following Lipsky, discretion has received wide attention in the policy implementation literature. However, scholars have not developed theoretical frameworks regarding the...

Aim: The aim of this study was to analyze the effects of work alienation on organizational commitment, work effort and work-to-family enrichment. Background: There is substantial research on the effects of work alienation on passive job performance, such as organizational commitment. However,...

In this chapter, we explore the pressures faced by professionals when implementing public policy programs. This is relevant, as many of the pressures exerted on professionals are related to the policies that are implemented (Duyvendak et al. 2006; Freidson 2001). This chapter will specifically focus...