This paper argues that the EU's notion of the “confident consumer” over-emphasises the significance of law, and harmonised law in particular, as an end in itself, without considering properly (i) all the various issues which affect consumer confidence, and (ii) whether the legal rules...

This paper explains how the Consumer Rights Directive (CRD) was implemented in the United Kingdom. Although the implementation largely copies out the text of the CRD verbatim, the original proposal for a more detailed directive started a wider process of reforming and modernising UK consumer...

Behavioural economics is shedding much-needed new light on how consumer law and policy could be re-shaped to reflect more accurately the way consumers really behave, rather than how they ought to behave on the basis of the economic model of the rational consumer. This contribution considers what...

The rich canvas of EU consumer law : an introduction -- Regulation of unfair commercial practices -- Pre-contractual information duties and the right of withdrawal -- Unfair contract terms -- Consumer sales -- Consumer and mortgage credit -- Product liability and safety -- EU consumer access to...