What is it like to work in a place that is both a thriving and close-knit community and a globally recognised part of the commercial sex industry? London's Soho has always been a place of complexity, contrast and change throughout its colourful history, yet urban branding, local community...

Drawing on an ethnographic study of an empirically neglected sector and setting of employment, namely sales-service work in sex shops located in London’s Soho, this article develops the sociological analysis of sales-service work in two ways. First, it emphasizes the inter-relationship...

This paper examines service work within the contemporary airline industry which has recently been shaped by managerial initiatives aiming to deliver `quality service'. We focus upon the gendered consequences of this. On the basis of original empirical research, three specific arguments are...