This qualitative paper examines the importance of both situational factors and adoption constructs in the decision to use online grocery services for the first time. To that end, we have conducted semi-structured in-depth interviews with (one or more representatives of) 15 households in Flanders...

This paper explores how households organize the process of e-grocery buying in a click-and-collect context, down to the level of the two main subtasks: the online ordering and the picking-up. Self-collected survey data on 112 users of Belgian click-and-collect services first provide a...

This article presents and discusses selected results of the newly created Digital Payment Barometer, an annual nationally representative survey among more than 1,100 Belgians. As in other countries, in Belgium too the COVID 19 pandemic triggered a shift towards contactless payments at the...

In order to determine how sustainable online grocery shopping is as a practice, it is crucial to have an in-depth understanding of its drivers. This paper therefore validates the Unified Theory of Acceptance and Use of Technology (UTAUT2) in the context of e-grocery and enriches it with five...

This article reports the first publicly available results of the newly created Digital Payment Barometer for Belgium. As in other countries, the COVID-19 pandemic triggered a shift towards contactless and, to a lesser extent, mobile payments at the point-of-sale. Strikingly, the biggest jumps in...