There is a plethora of literature to suggest that even in quality-oriented organizational contexts, the approach driving performance appraisal is fundamentally in conflict with Total Quality Management (TQM) precepts, which put heavy emphasis on systems-level features of performance management....

Purpose – This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. Design/methodology/approach – To do so, the findings of an initial...

The heavy emphasis on systems-level features that has characterised total quality management (TQM) view to performance management (PM) is not well suited to the current approach driving PM systems, a limitation that has not been recognised in the majority of TQM-driven organisations. Such...