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The toll of service climate on employees : an emotional labor perspective
Katz-Navon, Tal; Vashdi, Dana R.; Naveh, Eitan - In: Journal of Service Theory and Practice 30 (2019) 2, pp. 105-121
Purpose: The existing research on service climate emphasizes its benefits for customers, employees and organizational outcomes. Service climate translates into organizational expectations from service employees to continuously show appropriate emotions when engaging with clients. However, these...
Persistent link: https://www.econbiz.de/10012187672
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Can surgical teams ever learn? : the role of coordination, complexity, and transitivity in action team learning
Vashdi, Dana R.; Bamberger, Peter A.; Erez, Miriam - In: Academy of Management journal : AMJ 56 (2013) 4, pp. 945-971
Persistent link: https://www.econbiz.de/10010189459
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Briefing-debriefing: Using a reflexive organizational learning model from the military to enhance the performance of surgical teams
Vashdi, Dana R.; Bamberger, Peter A.; Erez, Miriam; … - In: Human resource management 46 (2007) 1, pp. 115-142
Persistent link: https://www.econbiz.de/10007605624