This article focuses on an analysis of the interaction between the key systems involved in the selling transaction in a department store of the retail industry: the sales person; the customer; the merchandise and the electronic point‐of‐sale cash register. In addition some aspects of the...

Rapid growth and increased competition led to organisational problems in a high tech manufacturing concern in the US. A course was designed to introduce new behaviours, skills and attitudes to the management team. A combination of classroom/active participation, off‐site workshops, and...