Antony, Jiju; Viles, Elisabeth; Torres, Alexandre Fonseca; … - In: The TQM Journal 32 (2020) 6, pp. 1159-1175
Purpose: The purpose of the article is to present the results of a critical literature review (CLR) on Design of experiments (DoE) in the service industry. Design/methodology/approach: A critical review of existing literature review across various databases including Scopus, Web of Science,...