Field services are a particular type of after-sales service performed at the customer's location where technicians repair malfunctioning machines. The inventory decisions about which spare part types to take to the repair site and in what quantities is called the repair kit problem. This problem...

Competitive retail environments are characterized by service levels and lost sales in case of excess demand. We contribute to research on lost-sales models with a service level criterion in multiple ways. First, we study the optimal replenishment policy for this type of inventory system as well...

In classic inventory models it is common to assume that excess demand is backordered. However, studies analyzing customer behavior in practice show that most unfulfilled demand is lost or an alternative item/location is looked for in many retail environments. Inventory systems that include this...

Cross docking is one of the options to reduce lead times and inventories and to improve customer response time in supply chains. Cross-docking centres are dynamic environments where products arrive, are regrouped, and leave the same day. In this paper we focus on the process of short-term...

Many supply chains strive to shorten the time between a customer's order and the actual delivery of the ordered goods, i.e. the response time. However, a shorter response time may induce a higher volatility in goods flows. We present practical methods to determine layouts for the material...

We study an automated container terminal in which Automated Guided Vehicles (AGVs) are used to internally transport containers and Automated Stacking Cranes (ASCs) to store and retrieve containers. In designing container terminals, the terminal management has to consider the choice for...

Cross docking is one of the options to reduce lead times and inventories and to improve customer response time in supply chains. Cross-docking centres are dynamic environments where products arrive, are regrouped, and leave the same day. In this paper we focus on the process of short-term...