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~person:"Voorhees, Clay M."
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Beziehungsmarketing
Consumer behaviour
Confidence
2
Customer satisfaction
2
Dienstleistungssektor
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Kundenzufriedenheit
2
Online retailing
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Online-Handel
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Brand management
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Voorhees, Clay M.
Hollebeek, Linda D.
66
Sprott, David E.
25
Brady, Michael K.
14
Clark, Moira K.
10
Valdimar Sigurdsson
8
Brodie, Roderick J.
6
Conduit, Jodie
6
Islam, Jamid Ul
6
Rather, Raouf Ahmad
6
Spangenberg, Eric R.
6
Urbonavicius, Sigitas
5
Czellar, Sandor
4
Herrmann, Andreas
4
Khan, Imran
4
Malthouse, Edward C.
4
Menidjel, Choukri
4
Benedicktus, Ray L.
3
Darke, Peter R.
3
McColl-Kennedy, Janet R.
3
Rahman, Zillur
3
Abbasi, Amir Zaib
2
Bolton, Ruth N.
2
Bowden, Jana
2
Calder, Bobby J.
2
Chen, Tom
2
Ding Hooi Ting
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Fatma, Mobin
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Hammedi, Wafa
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Ilić, Ana
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Itani, Omar S.
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Joireman, Jeff
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Jurić, Biljana
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Luoma-aho, Vilma
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Manning, Kenneth C.
2
Patterson, Paul G.
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Riivits-Arkonsuo, Iivi
2
Robinson, Stacey G.
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Sarstedt, Marko
2
Schlager, Tobias
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Brick & mortar shopping in the 21st century
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Journal of marketing
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
2
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
3
Consumer trust in multiple channels : new evidence and directions for future research
Benedicktus, Ray L.
;
Brady, Michael K.
;
Darke, Peter R.
; …
- In:
Brick & mortar shopping in the 21st century
,
(pp. 107-127)
.
2008
Persistent link: https://www.econbiz.de/10003618185
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