van der Wiele, A.; Williams, A.R.T.; Dale, B.G.; Carter, G. - In: International Journal of Quality & Reliability Management 13 (1996) 1, pp. 84-104
Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence...
