This survey paper considers the 'special' nature of financial services and traces the roots of the reputational risk that firms in the industry invariably encounter. It defines what reputational risk is and outlines the types of reputational risk facing financial services firms. It considers the...

The financial services industry is „special“ in a variety of ways, including the fiduciary nature of the business, its role at the center of the payments and capital allocation process with all its static and dynamic implications for economic performance, and the systemic nature of problems...