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Management und Marketing ferngesteuerter Dienstleistungen : konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben

Wünderlich, Nancy V.; Schumann, Jan Hendrik; … - In: Journal of business economics : JBE 81 (2011) 9, pp. 977-1001

Persistent link: https://www.econbiz.de/10009303338

Technology-Mediated Services: A Typology And Implications ForResearch And Management

Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, … - Technische Universität München / Lehrstuhl für … - 2006

The role of communications and information technology for economic growth has beenemphasized repeatedly. In particular, these technologies have been identified as the drivingforce behind the growth in the service sector. Technological breakthroughs have generatednew forms of services, such as...

Persistent link: https://www.econbiz.de/10005869921

Understanding the role of the service counter-part in technology-mediated service co-production

Wünderlich, Nancy V.; Wangenheim, Florian v. - In: Proceedings / First International Symposium on Services …, (pp. 271-280). 2009

Persistent link: https://www.econbiz.de/10003862628

Ferngesteuerte Dienstleistungen : betriebswirtschaftliche Spezifika, Terminologie und Herausforderungen für das Management

Wünderlich, Nancy V.; Schumann, Jan Hendrik; … - In: Remote Services : neue Formen der Internationalisierung …, (pp. 3-26). 2007

Persistent link: https://www.econbiz.de/10003495721

Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops

Evanschitzky, Heiner; Wangenheim, Florian v.; … - In: Journal of retailing 88 (2012) 3, pp. 356-367

Persistent link: https://www.econbiz.de/10010011495

Management and marketing of remote services: Conceptualization, managerial challenges and an agenda for future research

Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, … - In: Journal of business economics : JBE 81 (2011) 9, pp. 977-1002

Persistent link: https://www.econbiz.de/10009265208