In the context of the recession and the need to deliver public services with maximum efficiency, this paper asks what lessons can be drawn from public perceptions of service quality in Ireland. In particular, it asks to what extent public services are meeting the needs and expectations of those...

The Economic and Social Research Institute was commissioned by the Department of the Environment and Local Government to carry out the Irish National Survey of Housing Quality (NSHQ) in 2001-2002. The survey obtained detailed information from a representative sample of over 40,000 householders...

This report, based on the findings from the 2006 Annual School Leavers' Survey, gives an insight into the position, experiences and attitudes of school leavers one year after leaving second-level. The survey highlights trends (since 1980) in the circumstances of young people leaving school. It...