In this paper, we demonstrate that there is more to consumer experience than just broadband access speed. We identify and describe a complex and dynamic set of interactions that occur between different factors that collectively determine consumer experience. We suggest that the relationship...

EU broadband policy has been described as an example of multi-level governance (MLG) involving manifold actors across different sectors and levels of government. Whereas the extant literature has largely explored the interaction among public and private players and between national and...

Utility providers, such as energy companies and railway operators, have been long emphasised as driving competition and facilitating investment in broadband markets. Nevertheless, their involvement and contribution to broadband development has varied significantly over time. In the late 1990s,...

Over the last decade or so, access to broadband telecommunication services has become increasingly important. Through broadband, households and companies are able to engage with the informationbased economy that is emerging, through, for example, buying and selling online or using social media....

The European Commission has recently sought to substantially revise how it regulates the telecommunication industry, with a key goal being to incentivise investment in high-speed broadband networks. Ambitious goals have been set regarding the availability and quality of broadband across the...