The value chain is a widely used framework for industry and firm analysis. To our knowledge, the conceptualisation of value chains is so far guided by “soft” criteria like intuition of experts rather than clearly stated methods with regard to the value chain boundaries and the granularity as...

Although the management of complexity is a central task of CIOs and IT architects, in-depth examinations and the development of design theory in this area is, to the best of our knowledge, underrepresented in existing IS literature. Especially theory-based guidelines and information systems for...