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Managing quality in manufacturing versus services: A comparative analysis

Dale, B.G.; Williams, R.T.; Barber, K.D.; Wiele, T.van der - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 242-247

Persistent link: https://www.econbiz.de/10007197692

Total quality management: a state-of-the-art survey of European 'industry'?

Wiele, T.Van de; Dale, B.G.; Timmers, J.; Bertsch, B.; … - In: Total quality management 4 (1993) 1, pp. 23-38

Persistent link: https://www.econbiz.de/10007218141

Number 4 - Marginalisation of quality: Is there a case to answer?

Dale, B.G.; Williams, R.T.; Wiele, T.van der - In: The TQM magazine : the international bi-monthly for … 12 (2000) 4, pp. 266-274

Persistent link: https://www.econbiz.de/10007117628

Marginalisation of quality: is there a case to answer?

Dale, B.G.; Williams, R.T.; van der Wiele, T. - In: The TQM Magazine 12 (2000) 4, pp. 266-274

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some commentators to be out‐of‐date and fallen by the...

Persistent link: https://www.econbiz.de/10015032889