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Information transparency and digital privacy protection: are they mutually exclusive in the provision of e-services?

Hung, Humphry; Wong, Y.H. - In: The journal of services marketing 23 (2009) 3, pp. 154-164

Persistent link: https://www.econbiz.de/10008257191

Information transparency and digital privacy protection: are they mutually exclusive in the provision of e-services?

Hung, Humphry; Wong, Y.H. - In: The journal of services marketing 23 (2009) 2-3, pp. 154-164

Persistent link: https://www.econbiz.de/10008264564

Organisational Perception of Customer Satisfaction: Theories and Evidence

Hung, Humphry; Wong, Y.H. - In: The service industries journal 27 (2007) 3-4, pp. 495

Persistent link: https://www.econbiz.de/10007751291

A Model of Guanxi Development: Flexibility, Commitment and Capital Exchange

Wong, Y.H.; Leung, T.K.P.; Hung, Humphry; Ngai, E.W.T. - In: Total quality management & business excellence : an … 18 (2007) 8, pp. 875-888

Persistent link: https://www.econbiz.de/10007864055

Mediating effects of relationship quality on customer relationships: an empirical study in Hong Kong

Wong, Y.H.; Hung, Humphry; Chow, Wing-ki - In: Marketing intelligence & planning 25 (2007) 6-7, pp. 581-596

Persistent link: https://www.econbiz.de/10007871905

A Model of Guanxi Development: Flexibility, Commitment and Capital Exchange

Wong, Y.H.; Leung, T.K.P.; Hung, Humphry; Ngai, E.W.T. - In: Total quality management & business excellence : an … 18 (2007) 7-8, pp. 875-888

Persistent link: https://www.econbiz.de/10007877474

Organisational Perception of Customer Satisfaction: Theories and Evidence

Hung, Humphry; Wong, Y.H. - In: The service industries journal 27 (2007) 4, pp. 495

Persistent link: https://www.econbiz.de/10007740951

Mediating effects of relationship quality on customer relationships: an empirical study in Hong Kong

Wong, Y.H.; Hung, Humphry; Chow, Wing-ki - In: Marketing intelligence & planning 25 (2007) 6, pp. 581-596

Persistent link: https://www.econbiz.de/10007797769

Information transparency and digital privacy protection: are they mutually exclusive in the provision of e‐services?

Hung, Humphry; Wong, Y.H. - In: Journal of Services Marketing 23 (2009) 3, pp. 154-164

Purpose – The purpose of this study is to develop and validate a model to analyze the inter‐relationship between information transparency and the protection of digital privacy of customers, from the perspective of e‐services providers. Design/methodology/approach – A total of 320...

Persistent link: https://www.econbiz.de/10014905242

Mediating effects of relationship quality on customer relationships: an empirical study in Hong Kong

Wong, Y.H.; Hung, Humphry; Chow, Wing‐ki - In: Marketing Intelligence & Planning 25 (2007) 6, pp. 581-596

Purpose – To build and test a model of customer relationships, with particular reference to the financial services sector, relating the perceived quality of the relationship to one antecedent and two long term consequences. Design/methodology/approach – Data collected by street interviews...

Persistent link: https://www.econbiz.de/10014946080