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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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Rebellion under exploitation : how and when exploitative leadership evokes employees' workplace deviance
Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong; … - In: Journal of business ethics : JBE 185 (2023) 3, pp. 483-498
Drawing on the perspective of causal reasoning and the social cognitive theory of moral thought and action, this study explores the mechanisms underlying the association between exposure to exploitative leadership and employee workplace deviance. The results of a time-lagged survey conducted in...
Persistent link: https://www.econbiz.de/10014321197
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Why do they slack off in teamwork? : understanding frontline hospitality employees' social loafing when faced with exploitative leadership
Ye, Yijiao; Chen, Mengyuan; Wu, Long-Zeng; Kwan, Ho Kwong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282505
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The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective
Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10013546015