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Investigating consumer embarrassment in service interactions

Wu, Luorong; Mattila, Anna - In: International journal of hospitality management 33 (2013), pp. 196-202

Persistent link: https://www.econbiz.de/10009746395

Territoriality revisited : other customer's perspective

Wu, Luorong; Mattila, Anna S.; Han, Juyeon - In: International journal of hospitality management 38 (2014), pp. 48-56

Persistent link: https://www.econbiz.de/10010364586

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

Persistent link: https://www.econbiz.de/10010250181

The impact of power on service customers’ willingness to post online reviews

Wu, Luorong; Mattila, Anna S.; Wang, Chen-Ya; Hanks, Lydia - In: Journal of service research : JSR 19 (2016) 2, pp. 224-238

Persistent link: https://www.econbiz.de/10011485452

Online reviews : the role of information load and peripheral factors

Zhang, Lu; Wu, Luorong; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 55 (2016) 3, pp. 299-310

Persistent link: https://www.econbiz.de/10011450694

Wearable technology in service delivery processes : the gender-moderated technology objectification effect

Wu, Luorong; Fan, Alei; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 1-7

Persistent link: https://www.econbiz.de/10011413934

Investigating the impact of surprise rewards on consumer responses

Wu, Luorong; Mattila, Anna S.; Hanks, Lydia - In: International journal of hospitality management 50 (2015), pp. 27-35

Persistent link: https://www.econbiz.de/10011387907

Photo vs. art? : the design of consumption guidance in cultural food consumption

Wu, Luorong; Liu, Qing; Huang, Huiling; Yu, Xi - In: International journal of hospitality management 97 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012820032

Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses

Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110

Persistent link: https://www.econbiz.de/10013271321

What can hotels learn from the last recovery? : examining hotel occupancy rate and the guest experience

Liu, Peng; Wu, Luorong; Li, Xiang - In: International journal of hospitality management 103 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209264