Similar Search Results

Does the employee–customer satisfaction link hold for all employee groups?

Wangenheim, Florian v.; Evanschitzky, Heiner; … - TU <München> / Lehrstuhl für Dienstleistungs- und … - 2006

Increasingly, retailers nowadays have to focus on service marketing strategies and tactics to differentiate themselves from their competitors.Delivering high levels of service quality becomes crucial for long-term success. Since customers' perception of service quality depends very muchon the...

Persistent link: https://www.econbiz.de/10009302509

Does the employee-customer satisfaction link hold for all employee groups?

Wangenheim, Florian v.; Evanschitzky, Heiner; … - In: Journal of Business Research 60 (2007) 7, pp. 690-697

Persistent link: https://www.econbiz.de/10005473396

How employer and employee satisfaction affect customer satisfaction : an application to franchise services

Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-148

Persistent link: https://www.econbiz.de/10009266749

Kooperative Unternehmensnetzwerke: nationale und internationale Entwicklungs- und Wachstumsperspektiven des Franchising

Ahlert, Dieter; Evanschitzky, Heiner; Wunderlich, Maren - In: Kooperationen, Allianzen und Netzwerke : Grundlagen, …, (pp. 563-586). 2003

Persistent link: https://www.econbiz.de/10001766418

Does the employee-customer satisfaction link hold for all employee groups?

Wangenheim, Florian von; Evanschitzky, Heiner; … - In: Journal of business research : JBR 60 (2007) 7, pp. 690-697

Persistent link: https://www.econbiz.de/10003484181

Kooperative Unternehmensnetzwerke: nationale und internationale Entwicklungs- und Wachstumsperspektiven des Franchising

Ahlert, Dieter; Evanschitzky, Heiner; Wunderlich, Maren - In: Kooperationen, Allianzen und Netzwerke : Grundlagen - …, (pp. 623-646). 2005

Persistent link: https://www.econbiz.de/10003179122

Identification and analysis of moderator variables: Investigating the customer satisfaction-loyalty link

Walsh, Gianfranco; Evanschitzky, Heiner; Wunderlich, Maren - In: European journal of marketing : EJM 42 (2008) 9, pp. 977-1004

Persistent link: https://www.econbiz.de/10008099724

Does the employee–customer satisfaction link hold for all employee groups?

Wangenheim, Florian v.; Evanschitzky, Heiner; … - In: Journal of business research : JBR 60 (2007) 7, pp. 690-697

Persistent link: https://www.econbiz.de/10007734923

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-149

Persistent link: https://www.econbiz.de/10008996487