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International journal of hospitality management
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Tourism management : research, policies, practice
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What can big data and text analytics tell us about hotel guest experience and satisfaction?
Xiang, Zheng
;
Schwartz, Zvi
;
Gerdes, John H.
;
Uysal, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 120-130
Persistent link: https://www.econbiz.de/10010501931
Saved in:
2
A comparative analysis of major online review platforms : implications for social media analytics in hospitality and tourism
Xiang, Zheng
;
Du, Qianzhou
;
Ma, Yufeng
;
Fan, Weiguo
- In:
Tourism management : research, policies, practice
58
(
2017
),
pp. 51-65
Persistent link: https://www.econbiz.de/10011634642
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