This thesis presents an analysis of the benefits of cross-training between the claims division and calls division in a large health insurance call center by building a discrete-event simulation model of the call center. The simulation model was built in Rockwell Software's Arena v. 7.0 using a...

Because sequential auctions have permeated society more than ever, it is desirable for participants to have the optimal strategies beforehand. However, finding closed-form solutions to various sequential auction games is challenging. Current literature provides some answers for specific cases...

This dissertation studies the competitive behavior of firms in supply chain management and revenue management contexts. A game theoretic approach is employed. We analyze capacity allocation and pricing strategies and derive equilibrium solutions for multiple competing firms. We also study...

We consider a two-echelon supply chain with two retailers and one supplier. The retailers order from the supplier who makes all the decisions and bears all the inventory risk. Throughout this dissertation, we consider two different inventory systems: areserved inventory system and a pooled...