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Determinants of employee innovation : an open innovation perspective
Zhang, Yun; Xi, Wei; Xu, Feng Zeng - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 97-124
Persistent link: https://www.econbiz.de/10012821050
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Facial recognition check-in services at hotels
Xu, Feng Zeng; Zhang, Yun; Zhang, Tingting; Wang, Jing - In: Journal of hospitality marketing & management 30 (2021) 3, pp. 373-393
Persistent link: https://www.econbiz.de/10012513782
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Feeling empowered and doing good? : a psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Ma, Emily; Zhang, Yun; Xu, Feng Zeng; Wang, Danni; Kim, … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648368
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How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying; Zhang, Yun; Xu, Feng Zeng - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
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A two-path moderated mediation model of customer-driven service innovation
Xu, Feng Zeng; Ma, Emily Jintao; Zhang, Yun - In: The Cornell hospitality quarterly 64 (2023) 4, pp. 525-534
Persistent link: https://www.econbiz.de/10014381554