Yan, Hong-Bin; Ma, Tieju - In: European Journal of Operational Research 241 (2015) 3, pp. 815-829
Quality function deployment (QFD) is one of the very effective customer-driven quality system tools typically applied to fulfill customer needs or requirements (CRs). It is a crucial step in QFD to derive the prioritization of design requirements (DRs) from CRs for a product. However, effective...