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The influence of perceived organizational exploitation on frontline hospitality employees' workplace deviance : an organizational justice perspective

Huang, Xian; Ye, Yijiao; Wang, Zhao; Liu, Xinyu; Lyu, Yijing - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4137-4157

Persistent link: https://www.econbiz.de/10014430097

The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective

Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573

Persistent link: https://www.econbiz.de/10014430138

The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective

Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012585698

From shared leadership to proactive customer service performance : a multilevel investigation

Ji, Lijian; Ye, Yijiao; Deng, Xincai - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3944-3961

Persistent link: https://www.econbiz.de/10013413248

Rebellion under exploitation : how and when exploitative leadership evokes employees' workplace deviance

Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong; … - In: Journal of business ethics : JBE 185 (2023) 3, pp. 483-498

Drawing on the perspective of causal reasoning and the social cognitive theory of moral thought and action, this study explores the mechanisms underlying the association between exposure to exploitative leadership and employee workplace deviance. The results of a time-lagged survey conducted in...

Persistent link: https://www.econbiz.de/10014321197

Why do they slack off in teamwork? : understanding frontline hospitality employees' social loafing when faced with exploitative leadership

Ye, Yijiao; Chen, Mengyuan; Wu, Long-Zeng; Kwan, Ho Kwong - In: International journal of hospitality management 109 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014282505

The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective

Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 46-63

Persistent link: https://www.econbiz.de/10013546015

Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance

Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950

Persistent link: https://www.econbiz.de/10013546094

Linking organizational exploitation to extra-role behaviors : a conservation of resources perspective

Cheng, Xuan-Mei; Lyu, Yijing; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 1109-1124

Persistent link: https://www.econbiz.de/10013546115

Fostering employee customer-oriented boundary spanning behaviors : the role of inclusive leadership

Wang, Zhao; Ye, Yijiao; Huang, Qixing; Liu, Xinyu; Fan, … - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1169-1182

Persistent link: https://www.econbiz.de/10014582444