This paper uses the Dominance-based Rough Set Approach (DRSA) to formulate airline service strategies by generating decision rules that model passenger preference for airline service quality. DRSA could help airlines eliminate some services associated with dispensable attributes without...

To understand the role that human factors play in major aviation accidents, it is important to look at the organization that people work in and the management that they work under. A method for building an effective safety management system for airlines is developed that incorporates...