Purpose: This paper aims to examine the impacts of relational capital on supply chain quality integration (SCQI) and operational performance from the holistic perspective of the entire supply chain. Design/methodology/approach: Structural equation modeling with LISREL was used to test the...

Purpose: Based on the resource-based view and organizational capability theory, we examine the effect of information technology (IT) on company performance through supply chain integration (SCI) from the upstream and downstream perspective of the whole supply chain. Design/methodology/approach:...