Brissimis, Sophocles N.; Zervopoulos, Panagiotis D. - In: European Journal of Operational Research 223 (2012) 1, pp. 226-233
Effectiveness involves more than simple efficiency, which is limited to the production process assessment of peer operational units. Effectiveness incorporates variables that are both controllable (i.e. efficiency) and non-controllable (i.e. perceived quality) by the operational units. It is a...
