Extending prior work studying how managers can lift productivity, we examine a low-cost, information-based intervention that is conducted by other agents in the work environment. Specifically, we study social nudges on online platforms whereby co-users connected with a worker on a platform (or...

Large-scale online platforms launch hundreds of randomized experiments (a.k.a. A/B tests) every day to iterate their operations and marketing strategies, while the combinations of these treatments are typically not exhaustively tested. It triggers an important question of both academic and...

The field of operations management has witnessed a fast-growing trend of data analytics in recent years. In particular, spurred by the increasing availability of data and methodological advancement in machine learning, a large body of recent literature in this field takes advantage of machine...