Anbieter von komplexen, erklärungsbedürftigen Leistungen sind heute mit vielfältigen Herausforderungen konfrontiert. Austauschbare Leistungen, zunehmender Differenzierungszwang, sinkendes Kundeninteresse und ein grosser Bedeutungsanstieg von persönlichen Beziehungen charakterisieren ihre...

Although e-marketplaces will grow rapidly over the next five years, most of the value created by business-to-business e-commerce will be captured by the buyers and sellers that participate in them, according to the report's authors.

This paper studies transaction costs changes arising from the introduction of the Internet in transactionsbetween firms. We divide transaction costs into coordination costs and motivation costs. We classifycoordination efficiencies into three categories: process improvements, marketplace...

This paper proposes an approach for evaluating the relationship witha customer, leading to the creation of a Customer Intimacy Grade (CIG), acrossmultiple levels of granularity: employee, team, business unit and wholeorganization. Our approach focuses on B2B service organizations whichprovide...

This paper outlines the theoretical concept of a studycurrently under way in China. Its main idea is to explorethe sustainability of centralized inter-organizationalsystems for supply chain management as proposed byMarkus et al. ([8]). The study draws on institutionaltheory in both its older and...

This paper proposes that the lack of a theoretical framework able to address policyissues on the firm as well as the industry level in an integrated manner contributes toa failure of developing effective e-commerce policies. Specifically, theoreticalapproaches fall into the two broad categories...

The emergence of e-commerce leads to a fundamental change for the financialindustry. The transition into a digital economy produces numerous newopportunities as well as great risks. B2B e-commerce in particular is considered apromising field for the future. As B2B is very closely related to...

The objectives of this study were as follows (1) determine the extent to which late payment is affecting businesses in the UK and how this has changed in ten years; (2) to provide as assessment of credit granting behaviour among UK businesses during the last ten years; (3) to assess the...

As using the Internet with mobile end devices like PDA or Smartphones gets more and more common,enterprises verify whether they can use this technology to gain competitive advantages. This workevaluates existing mobile applications for businesses, their technical construction and...